125 Measurement of service level

Good service level in the entire value chain is today a prerequisite for rational and competitive product flow, which in turn assumes that the performance can be measured and followed up.
Measurement and evaluation of service levels are crucial to prioritize and implement measures aimed at continuous improvements.

The parties are free to agree whether to measure the degree of service.
If the parties agree to establish an agreement, STAND recommends that STAND’s definitions be used.

Areas affected by, and subject to guidelines from STAND are:

  • Intentions for measurement of service level
  • Target measures and the conditions that apply to these
  • Definitions of different types of target measures, with examples
    • Priority target measures
    • Combined target measures
Published on: 31. July 2018