This sub process describes the requirements, recommendations and guidelines STAND applies to receiving a delivery.
It does not describe internal procedures, but focuses on controls that shall and can be done upon receipt of the delivery. The check includes both Distributions Units (DU) and the individual Stock Keeping Unit (SKU).
In addition, the sub process describes some of the traceability and main points of any recall or withdrawal, as products receipt may have an active role in any eventual events.
Finally, measurements of service levels are described and how this can be used as an effective tool for establishing a common platform as a basis for measurement, communication and mutual evaluation of performance.
The areas described are:
- Transfer of responsibility for a product at Ex Works delivery terms
- In general, what controls should be performed on products receipt at Ex Works delivery terms
- Valid pallets and requirements for these
- Assessments related to shelf life
- Assessment of total shelf life on a product with an allocation table
- Execute customer order related to product shelf life
- The establishment of bilateral agreements for the assessment of shelf life
- Complaints according to Ex Works delivery terms
- Guidelines for return of products
- Labelling requirements
- Purpose of labelling of Stock Keeping Unit (SKU) and Distribution Unit (DU)
- Product information on Stock Keeping Unit (SKU), with example of Stock Keeping Unit (SKU) label
- Guidelines for labelling of Stock Keeping Units (SKU)
- Product information on Distribution Unit (DU), with example of Distribution Unit (DU) label
- Labelling of transport information
- Guidelines for labels on Distribution Units (DU)
- Bar code requirements for labelling with GS1-128 on Distribution Unit (DU)
- Packaging / palletization
- Requirements for the design of Stock Keeping Units (SKU) and packaging, with the modular system, case fill rate and top load labelling system, as well as special requirements for products and pallets in order for this to work in the distributor’s automated warehouse
- Requirements for the design of the Distribution Unit (DU) and palletization
- Traceability of delivery
- Guidelines for traceability, recall and withdrawal
- Requirements for traceability of products and the product areas covered by this
- Requirements for traceability information and labelling
- Alternative ways to track and trace a product in the value chain
- Implementation of actions when an event occurs
- Measurement of service levels, with definitions on target measures and examples of how these are calculated