156 Definitions – Combined target measures

Definitions – Combined target measures

The priority target measures can be combined in different ways, to create Combined target measures.

STAND has defined 3 examples:

Target measure Delivery Order – Availability

The target measure “Delivery Order” gives the proportion of the orders that are properly delivered.

Definition:

Quantity of complete orders delivered = Level of Order Delivery
Total number of orders ordered

 

A complete delivery order contains all ordered sales units, in the correct quantity

Availability will primarily be measured as the priority target measure “Proper Quantity – Availability”, but to calculate the combined measurements below, it is a prerequisite that “Delivery Order – Availability” is calculated.

Complete orders at the right time – Availability & Reliability

The target measure describes both accessibility and reliability in the interaction.

The target measure is composed of the target measures:

  • Delivery of Order – Availability
  • At the right time – Reliability.

Definition:

Availability expressed per order

–¬† Quantity of late or early delivery orders

= Complete orders at the right time
Total quantity of orders

 

Only one error per. order is counted

The measurement of “Complete Orders at the Right Time” shall be done at the place of arrival. At Incoterms Ex Works delivery terms, this is the supplier’s ramp

The perfect order

This is the most demanding target measure and measures all types of deviations regarding complete orders.

The target measure is composed of three previously defined target measures:

  • Delivery of Order – Availability
  • At the right time – reliability
  • Correct administration – Security

Definition:

 Quantity of complete orders delivered

– late or early delivery orders

– Orders with missing or incorrect documents

– Orders with credit / debit notes

 

 

= The perfect order

Total quantity of orders

 

Only one error per. order is counted

If both the supplier and the customer’s obligations are considered in the target measure, the target measure represents the performance that the parties create in common.

Examples of calculation of service level for combined target measures can be found in the document

Examples of combined target measures

Published on: 2. August 2018
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